Trust Funds Specialist LTE

This position utilizes a case management approach to provide benefit and insurance services to a subset of the annuitant, member, and employer populations. Provides detailed information to Wisconsin Retirement System (WRS) annuitants (inclusive of their representatives, survivors, dependents, beneficiaries, attorneys, POAs, legal guardians, financial institution representatives, tax agencies, and health insurance carriers), members, and employers. The case management approach requires significant customer service interaction with members and internal and external contacts to resolve eligibility and benefit problems and to communicate various options and the impact of those decisions to the affected parties. This position has the following key responsibilities: analyzing participant records to determine health insurance and sick leave eligibility and entitlement; researching health insura