Supportive Services Program Manager*

This is responsible professional and supervisory work in planning, coordinating and directing the delivery of resident service programs across the Community Development Authority (CDA) Housing Operations Division’s housing portfolio, including programs under the Resident Opportunities and Self-Sufficiency (ROSS), Family Self-Sufficiency (FSS) and Multifamily Service Coordination (MFSC) initiatives. This position ensures that service programs align with U.S. Department of Housing and Urban Development (HUD) regulations, CDA goals, and community needs to promote resident stability, self-sufficiency, and quality of life. The position provides leadership, supervision, and strategic direction to all supportive services staff and is responsible for program development, performance management, and cross-sector partnerships that enhance resident outcomes. The position also collaborates with property management to address barriers to successful tenancy. Work is performed with a high degree of independence and decision-making under the general supervision of the Property Operations Manager. IMPORTANT! THERE ARE 2 SUPPLEMENTAL ESSAY QUESTIONS ON THE JOB POSTING. YOU MUST ATTACH YOUR ANSWERS I