TRAINER

عن الوظيفة

Applications accepted from: All Persons Interested Service Line/Section: Utility Billing/Business Support Services Reporting Location: Houston, Tx Workdays & Hours: Monday - Friday/8:00 am - 5:00 pm* *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Prepares and conducts comprehensive specialized training for both new and existing employees across various business areas within Utility Billing Operations. RESPONSIBILITIES: Develops and prepares training material (i.e., curriculum, manuals, reference guides, exercises, quizzes/tests, on the job training checklists, direct observation assessment forms, and other instruction materials). Plans and schedules resources for training sessions, (i.e., conference rooms, computers, tablets projector, supplies, etc.) Conduct general and specialized training for individuals and groups on various Utility Billing Operations including customer service, billing, adjustments, planning and scheduling, systems, field operations, etc. Creates, maintains, and recommends changes to testing and evaluation procedures, training manuals and other instructional materials. Assists with developing teaching aids such as handbooks, demonstration equipme