CUSTOMER SERVICE SUPERVISOR

عن الوظيفة

APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED SECTION: Engineering and Construction /Flood Plain Management Office REPORTING LOCATION: 1002 Washington Ave* WORKDAYS & HOURS: 8:00am - 5:00 pm Monday - Friday* *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Supervises, trains, schedules, and evaluates permanent, contract, and temporary Customer Service Representatives. Monitors day-to-day operations to ensure compliance with city policies, division procedures, and customer service standards. Acts as liaison between internal divisions, external stakeholders, and the public to facilitate timely response to customer inquiries. Prepares operational reports, analyzes service trends, and recommends process improvements. Maintains and updates customer service files, records, and documentation to ensure accuracy and accessibility. Conducts triage for plan review inquiries and provides guidance to permit customers related to the Flood Management Office. Directs and performs research related to customer issues, including analyzing historical and current maps to provide accurate information to the public. Maintains the City’s Floodplain Map Repository, ensuring data accuracy a