Business Systems Support Specialist 2

Under general supervision, plans and coordinates activities that support end user application of enterprise information technology systems and ensures their effective and efficient use in the conduct of City business and operations in accordance with system standards. Establish and issue business system processing design, set-up, and data conversion standards. Establish and issue standards for auxiliary systems interfaces with City core business information systems. Maintain system standards through communication and contact with system managers, business function managers, system individual users, user representatives, and user groups. Consult with, advise, and furnish information to management and business systems users on efficient techniques for extracting necessary data. Investigate user concerns and complaints to determine gaps in efficiency of system use. Recommend appropriate training or assist in development of training programs and materials. Plan and coordinate activities related to employee training. Provide support and training for business system users. Provide functional advice to user groups. Modify systems set-ups. Prepare reports to fulfill administrative reportin