Social Worker - Patient Representative/Advocate

The Patient Representative/Advocates are responsible for complaint resolution with service recovery, working with Service Line Advocates, to help resolve issues with the patients about their experiences of care. They collaborate with other facility staff in the creation, development, and implementation of initiatives and actions that improve patient experience. They serve as a resource to Veterans, their caregivers, and VA staff on general VA benefits and other entitlement programs.

Basic Requirements: United States Citizenship: Be a citizen of the United States. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Social workers must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, chapter 3, section A, paragraph 3j, this part. Education Requirement: