Customer Experience Librarian - Youth

The Jacksonville Public Library Department is actively seeking two (2) Customer Experience Librarian - Youth. This is professional work at the lead-worker level providing research and reference services, development and maintenance of collections, program development and presentation, reader’s advisory, and outreach establishing community partnerships. Work will serve youth from 0 – 18 years of age and their families. Serve as person on duty as assigned. Work requires an understanding and application of Library Science and management theories, principles, and practices gained through an American Library Association accredited program or an equivalent level of practical knowledge gained through experience. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. May schedule, assign, monitor, and review the work of others. Work involves frequent contact with library customers, co-workers, volunteers, and others requiring skill in understanding people, sensitivity to varying points of view, and persuasiveness necessary to influence behavior, change an opinion, or resolve a situation. The work is standardized in