Tourist Information Counselor

Step into a lively and engaging role as a Tourist Information Counselor with the Pennsylvania Department of Transportation. This position lets you connect with travelers and help them make the most of their visit to Pennsylvania. You will share helpful information, provide guidance, and create positive experiences for guests. Join a team that values friendly service and enjoys helping others explore the state. This position supports travelers by providing accurate information, helpful guidance, and strong customer service at Welcome Center facilities. As a Tourist Information Counselor, you will perform the following duties: Traveler Assistance: Provide directions, lodging information, and guidance to visitors seeking help Tourism Outreach: Support special programs, tours, and events that strengthen partnerships with tourism groups Center Operations: Maintain organized displays, stock supplies, and keep the Welcome Center clean Information Handling: Prepare daily reports, track visitor counts, and manage literature inventory Issue Response: Address unexpected situations by resolving routine concerns or contacting proper personnel Clerical Support: Complete general administrative ta