Consumer Complaint Program Associate

This Consumer Complaint Program Associate position is responsible for the initial analysis and processing of informal complaints received by the Division of Legal Services and Compliance against health, business, and trade professionals. This position performs administrative tasks with substantial independence in decision making and task scheduling and communicates with internal and external customers each day. Under demanding time constraints, this position is also required to produce accurate documents and maintain precise records for the complaint tracking system. Specific responsibilities include:Analyze and record informal complaints received by the Division of Legal Services and ComplianceManage the progression of complaints through the initial review processOrganize and coordinate screening panel meetingsProcess the opening and closing of complaints following screeningEvaluate and