Contact Center Associate

Anticipated Interview Dates: We anticipate holding Virtual interviews beginning the week of October 12, 2026. We look forward to meeting with you!The California Public Employees' Retirement System (CalPERS) is currently seeking an Analyst II in the Customer Experience Division (CXD), Customer Contact Center (CCC). Under the supervision of the Supervisor I, and working with Division Management, the Analyst II performs work of average difficulty in a wide variety of consultative and analytical duties to support the customer service goals and objectives of the CXD and CalPERS and applies Public Employees’ Retirement Law (PERL) and Public Employees’ Medical Health Care Act (PEMHCA) provisions to provide assistance to active and retired members, employers, beneficiaries, and the general public. Success in this position requires the ability to manage time, and closely follow daily schedule exp