Deputy Commissioner IT End User Service

عن الوظيفة

Deputy Commissioner IT End User Service Position Summary The Deputy Commissioner– IT End User Services is responsible for leading, managing, and continuously improving the City’s IT service delivery operations, including Helpdesk Services, Field Support Services, and Asset Management. Reporting directly to the IT Commissioner, this position provides operational leadership and oversight to ensure technology support services are delivered efficiently, consistently, and in alignment with the City’s business needs and Information technology objectives. The Deputy commissioner provides direct leadership to the IT Manager– Helpdesk Services, IT Manager – Field Support Services, and Asset Management leadership, ensuring these teams operate effectively as an integrated service delivery organization. This position establishes operational expectations, monitors performance, coaches and develops leaders, drives process improvements, and ensures accountability for service quality, customer satisfaction, and operational results. Working closely with the IT Commissioner, IT leadership team, and other technology groups, the Deputy Commissioner coordinates incident resolution, service request fulf