Technical Support Specialist II

عن الوظيفة

Technical Support Specialist II POSITION SUMMARY This position must be able to perform the duties of a Technical Support Specialist II. Help Desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with PC, Mac, and Microsoft software. Experience with Minor Network Repairs and Analysis, Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience, Writing and Editing Skills to aid in writing and updating manuals, Education in Computer Repairs and how to Troubleshoot Problems.