CUSTOMER SERVICE REPRESENTATIVE III

عن الوظيفة

Applications accepted from: ALL PERSONS INTERESTED Service Line: Engineering & Construction Reporting Location: 1002 Washington Ave. Workdays & Hours: M-F; 8am - 5pm * * Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS GENERAL SUMMARY: Uses complex problem-solving techniques to provide general information and customer assistance for quality service in support of the Encroachment and Plan Review Administration programs. Administers a high-volume, complex permit portfolio requiring extensive coordination, tracking, documentation, and customer communication. Ensures timely processing of permits and agreements while maintaining compliance with City policies and procedures. Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication (phone, email, mail, or in person), including referrals to other government agencies related to encroachment permits, right-of-way usage, and associated approvals. Monitors customer accounts and research data to resolve problems related to encroachment permits and agreements. Prepares documentation to adjust customer accounts while maintaining security and confidentiality. Adminis